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FAQ
return
Your jewelry is usually made to order. We have chosen this to protect the environment from overproduction, to arouse your anticipation and to appreciate the craftsmanship. We do not produce in mass quantities. Please therefore consider whether you want to wear a piece of jewelry before buying it.
Custom-made products
We are also happy to make jewelry entirely according to your wishes with the help of our master goldsmiths. We can either meet by phone, video or you can come to our small showroom in Hamburg.
recycling
Recycling is particularly important to us. We generally use boxes that have already been in circulation for shipping. We also offer the opportunity to rework your old pieces of jewelry and use the material for something new.
diamonds and gemstones
Our diamonds and gemstones come from fair trade. We also offer the option of choosing "lab-grown diamonds", i.e. diamonds produced in a laboratory that are 100% real diamonds. Feel free to send us an email about this.
Shipping
DHL
We usually ship with DHL as an insured parcel with a liability of up to €500. If your piece of jewelry exceeds this value, we work with a special service provider for jewelry shipping that includes a liability of up to €10,000.
package packaging
To protect the environment, we use as many boxes as possible that have already been in circulation. In our opinion, it is the content that counts.
Questions?
If you have any questions, please contact us at Silverelephantmala@gmail.com